Shipping policy
DELIVERY
At the time of processing your purchase, we will show you the shipping cost of your order. You will receive an email with your tracking number once your package has been shipped. Please check the number of boxes delivered and make sure the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately notified by email us cs@harrisonwong.com. Delivery timing is estimated from the time your order is shipped, not when it is placed.
Delivery options:
1. Pick up in Harrison Wong store - FREE
In the store of your choice within 1-2 working days.
You can collect your order when you receive the confirmation email. Remember that the person who comes to collect the order needs to show the e-receipt.
Orders will be cancelled automatically with no refund if you choose to collect at Harrison Wong store then didn't collect your products one month after receiving the confirmation email.
Harrison Wong Store Location
2. Hong Kong and Macau shipping
Free shipping for Hong Kong, Mainland and Macau orders. The delivery time will vary depending on the shipping method chosen and the location processing time.
3. International shipping
Standard Shipping Fee is HKD 300. Free Shipping is offered for purchase over HKD 4,000 in a single order, excluding tax and duties (if applicable). The delivery time will vary depending on the shipping method chosen and the location processing time.
TAXES & DUTIES
The prices quoted do not include any customs or import duties that may be applicable when your package arrives in your destination country. Please be aware that any customs duties, import taxes, and related charges are your responsibility. Local authorities may hold your order until these charges are paid. Once you have settled any applicable fees, your order will be delivered to you. Unfortunately, we do not have control over these charges and are unable to provide an estimate of their cost.
Thank you for your understanding.
ORDER TRACKING
Please allow up to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. Once your order has been shipped, you will receive an email confirming your order is on its way, which also includes your tracking number. If you have not received one please contact cs@harrisonwong.com who will be able to email you the details. Our delivery times are approximate and unfortunately, we cannot guarantee that your order will arrive at a specific date as sometimes there could be delays with shipping due to customs or at busy periods like Christmas and sales times.